Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

All orders received before 14 PM (GMT +2) are fulfilled during the same day.

Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

If you wish for a return and you have used DHL Express as a shipping method, please contact us first, and you'll receive instructions for your return.

If you have made an ordered within Finland, you can use Posti or Matkahuolto as a shipping method for the return.

Use the following codes on your parcel:

Posti 673236 or Matkahuolto 9553170

Make sure all items are unused and that any hang tags are not removed.

Take the parcel to your nearest service point.

We will handle the return as soon as it arrives at our warehouse. The refund of the payment takes 1-7 days depending on the method of payment.

Payment service provider Paytrail

Paytrail Oyj (2122839-7) acts as the payment service provider and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Plc appears as the payee on a bank statement or card invoice and forwards the payment to the merchant. Paytrail Plc is licensed by a payment institution. In the event of a complaint, please contact the supplier of the product as a matter of priority.

Paytrail Plc, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/kuluttaja/maksupalveluehdot

We use double sizes to make sure that our pieces last for as long as possible.

The numbers in our sizes refer to the child's height in cm, so e.g. 86/92 would be optimal for a child in that height range. We do strive for a slightly oversized fit in many of our designs.

We completely get it, we change our minds too! Canceling your order is possible only by return, though. Please note that an unclaimed parcel is not a return. Once we have received the returning parcel, we will check it and make the refund.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Snykke Oy commits to protect the privacy of its customers and other visitors on our website. This privacy policy describes how Snykke Oy (referred to as "Snykke") processes the personal data of its customers and users of its website and how the processing of personal data can be affected.

CONTROLLER

Snykke Oy, Business ID: 3258490-1

Pukotusenkuja 12, 21270
Nousiainen

PERSONAL DATA TO BE COLLECTED

Snykke collects and processes personal data only to the extent necessary for the purposes described in this Privacy Policy.

The personal data collected and the extent of their processing vary depending on the authorisations and prohibitions granted for the processing and marketing of personal data and the cookie and tracking settings of the browser used.

Snykke does not collect payment information. All payment information is processed by authorised external payment service providers.

Personal data provided

The customer data provided to Snykke from different contexts, such as orders or newletter subscriptions include:

customer's name, address information, telephone number and email, customer service information, such as customer feedback, communications permission information with customer service, such as marketing authorisations or other authorisations and prohibitions related to the use of personal data

Information collected about the use of the website

Information collected about the use of the website includes:

information collected from the device or application used, such as browser version, device type or screen size information about the use of online services, such as data on page downloads, time spent in online services, movement in online services, or advertising or marketing content seen from websites opened through customer communications, data collected by location community plugins or other third parties collected on the basis of the IP address.

The user of the website can be identified by the digital identifier created for the services when the customer arrives on the website through targeted customer communications, such as a newsletter.

Information on the use of websites is collected by using cookies.

Cookies

Snykke uses cookies on its website in order to provide the best possible user experience for website users.

Cookies are short text files that are stored by a web server on a user's terminal device. Cookies provide Snykke with information on how to use the website. Snykke
utilise the information in the development of its website, in the analysis of usage, and in the targeting and optimisation of marketing and advertising.

The user of the website may allow or prohibit the use of cookies in the settings of the browser you are using.
Please note that blocking cookies may restrict the functionality of the website.

USE OF PERSONAL DATA

Snykke collects personal data for customer relationship management, development of products and services and for commercial purposes. The personal data collected can only be accessed by designated personnel, who need to have access to the data for the purpose of carrying out their duties.

Snykke uses customers' personal data for various measures necessary for managing the customer relationship, such as:

delivering e-commerce orders, maintaining customer relationships or customer communications, customer service or other customer support, conducting competitions or draws, marketing and targeting advertising, service development (e.g. product and content recommendations).

The customer has the opportunity to influence the processing of personal data to manage the customer relationship by contacting our customer service.

SHARING AND DISCLOSURE OF PERSONAL DATA

Snykke only distributes personal data to third parties for essential reasons, for example for e-commerce delivery. When placing an order, your data is automatically transferred to the payment service.

Snykke may share information when requested by a public authority for legal reasons such as legal reasons or to combat fraud.

Transfer of personal data outside the EU/EEA

As a rule, Snykke does not transfer or process data outside the European Union or the European Economic Area. Where, exceptionally, data are transferred to the EU/EEA
ensure an adequate level of protection of personal data in accordance with applicable legislation.

RETENTION OF PERSONAL DATA

Snykke retains personal data for as long as is necessary to fulfil the purposes previously specified in the statement. However, existing legislation, such as accounting or other mandatory legislation, may require the retention of personal data even after the purpose of the processing has ended. In such situations, storage shall be subject to the retention periods specified in the applicable legislation.

INDIVIDUAL RIGHTS AND OPPORTUNITIES TO INFLUENCE

Snykke undertakes to take care of . the privacy of customers and users of their websites and the rights under data protection law. The key rights and influences of customers regarding the processing of personal data are listed below:

- the right to access personal data concerning you and the right to request corrections to incorrect data.

- the right to request the erasure of personal data concerning him or her where possible under other legislation.

- the right to transfer certain personal data concerning him or her to another controller.

- the right to prohibit or cancel direct marketing or to object to the processing of their personal data for direct marketing purposes.

- the right to block the use of cookies

SECURITY

Snykke takes care of the secure processing of personal data by taking appropriate security measures. Personal data is protected against loss, destruction, abuse, unauthorised access and disclosure. Secure processing is ensured, for example, by restricting access to data and ensuring that employees and other third parties use personal data in accordance with the instructions and agreements provided.

CHANGES TO THE PRIVACY POLICY

Snykke reserves the right to update or amend this privacy policy due to, for example, the development of services or mandatory legislation. 

CUSTOMER SERVICE CONTACT INFORMATION

hello@snykke.com

tel. +358408380362